Cogini Blog Articles tagged saas

Jake Morrison

SaaS pricing: users are not all the same

It's popular these days to use hosted applications instead of running your own infrastructure. It's frustrating as a customer, though, when the pricing model is not sophisticated enough to match your actual usage. In a SaaS product, your pricing should scale with the value the customer gets from the product … Read more…

Jake Morrison

Yield optimization vs customer service

Whenever we try to squeeze the last bit of utilization out of a system, there is a danger that it will have a big negative impact on the user experience. A great example of this is overbooking in the airline industry. Usually a bad customer experience does not involve getting … Read more…

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